Frequently Asked Questions


Frequently Asked Questions

Making sure you find answers is our top priority. If you can’t find answers to your questions in the list below, please don’t hesitate to call our Helpline at 702-932-8585 or 1-800-268-0864.

Intermountain Health

Intermountain Health is a well-respected regional health system and team of caregivers who serve the needs of people across the Intermountain West – with facilities from Utah to Idaho, and now southern Nevada. Additionally, we provide telehealth services and partnership agreements across a much broader area of the western U.S. Intermountain Health has been recognized by national leaders as being among the top five health systems in the country, and is considered a model health system for providing high quality care at an affordable cost. Intermountain Health’s mission and value is Helping People Live the Healthiest Lives Possible ®.

Intermountain Health is ranked in the top five of our nation’s health systems for innovation and brings 45 years’ experience in making care more accessible and affordable. It is a leading health system right here in the western region of the U.S., yet it has built a national reputation for unmatched clinical excellence, an industry-leading patient experience, a comprehensive virtual care/telehealth capability, and a sound operating model. Our combined strengths make this the perfect match to move southern Nevada’s regional health system forward, providing you with preventative care that allows you to live your healthiest life possible.

Intermountain Health has a history of investing in and building healthy communities, partnering with like-minded organizations with a commitment to doing the same. In our community, Intermountain is a sponsor of the Las Vegas Raiders, Nevada’s first hometown NFL team! If you’ve driven through Henderson, you may have already noticed the Intermountain Health Performance Center, which is the Raiders Training Facility and Corporate Headquarters. We also are a founding partner of Allegiant Stadium. We are excited about the long-term future of Nevada and are also thoroughly invested in community-based sponsorships and service opportunities. In addition to this, we are working to address systemic inequality by investing and expanding healthcare services in underserved communities and partnering with organizations that focus on addressing the social factors that contribute to inequity in our community.

Urgent Care

If you have a life-threatening emergency, immediately call 9-1-1 or go to the nearest hospital. Notify your health plan and call your doctor’s office as soon as possible.

If your urgent, non-life-threatening medical need occurs during your doctor’s office hours, call your doctor’s office directly. Our caring staff will assist you in scheduling an appointment with your doctor, with some same-day availability.

If your urgent medical need occurs after office hours, simply call your doctor’s office and your call will be directed to someone who can help you.

You may also visit an Intermountain Health InstaCare clinic. Our urgent care clinics are staffed with doctors and nurses who are trained to treat urgent, non-life-threatening illnesses and injuries.

Yes, there are many benefits to visiting one of our urgent care clinics versus an emergency room. These benefits include:

  • Lower co-payments (consult your health plan for specifics)
  • More personalized care
  • Shorter wait times; no appointment is necessary
  • Your primary care provider will be notified of your urgent care visit and will be able to follow up with you

For a list of our InstaCare clinics, click here.

Check with your doctor’s office or contact us for other affiliated urgent care clinics or after-hours medical care options in your area.

Click here for the 4 steps you should take when preparing for a saliva self-collection testing kit.

Doctors, Providers, and Specialists

Assess your family’s medical needs and do research to see if the doctor you are interested in can offer those services. At Intermountain Health, we have more than 300 primary care doctors to choose from in our network with offices throughout Southern Nevada. Additionally, our Helpline at 702-932-8585 or 1-800-268-0864 can supply you with information about all our primary care physicians and specialists. If you are part of a health plan, let your plan know which doctor you’ve selected.

We are contracted with a wide range of health plans, which means that if your health insurance coverage changes, you may be able to keep your Intermountain Health, doctor.

If you are an HMO or PPO/EPO patient, call your new health plan and inform them that you want to keep your current Intermountain Health doctor or look for your doctor in your new provider directory. Your health plan should allow you to change your doctor at any time.

If you should lose your insurance coverage altogether or you learn that your doctor is no longer available through your current health plan, immediately call your doctor’s office or our Patient Support Center at 702-932-8585 to discuss how you can continue to receive care from your doctor.

Yes, you can change your primary care provider within Intermountain Health at any time. With more than 300 doctors from more than 40 conveniently-located neighborhood offices, we are confident that we have the right provider for you. Simply call your doctor’s office or our Helpline at 702-932-8585 or 1-800-268-0864 for assistance.

If you are currently enrolled in a plan that does not allow you to access our doctors, you can speak to your Benefits/Human Resources director and indicate that you want to continue seeing your current Intermountain Health doctor. Ask if there are any other options offered through the company that would accommodate your request.

Certain medical conditions may require you to see a specialist. Intermountain Health has a wide network of specialists and other healthcare providers to serve your medical needs. Your primary care provider can help you get the process started.

Some health plans give patients the ability to self-refer for certain specialty services, such as obstetrics/gynecology or a mammogram, without the authorization from your doctor. If you have health insurance, check your health plan benefits to see what services you can receive without prior authorization.

HMO patients need to get authorization for most services. However, fee-for-service or cash pay patients can see any Intermountain Health specialist or receive any treatment you need without prior authorization. Simply call the specialist’s office.

Of course! We strive to create an excellent experience for you as a patient. If you are satisfied with your experience, we believe the greatest form of flattery is telling a friend or family member. If your friend or family member is interested to meet one of our providers, they can call 1-888-715-4922 and one of our representatives will help them schedule an appointment.


We accept a variety of health plans. Click here for a complete listing.

Unlike people who are covered by an employer-sponsored health plan, people who are eligible for Medicare can change health plans at any time. Before you make any decisions about your health plan changes, speak with your doctor to make sure your decision will not affect the care you need.

Health insurance plans provide members with health coverage. There are different types of health insurance plans, such as HMOs and PPOs. The health insurance plan contracts with medical groups, such as Intermountain Health, hospitals, and other medical providers to provide care to their members — you, our patient. We are not an insurance plan. We are your doctors and care teams; we provide you with your medical care.


Intermountain Health wants to make sure that your hospital stay is a positive, healing experience. That is why we have inpatient care teams of doctors, called hospitalists, and care managers located in our affiliated hospitals who partner with your doctor to care for you when you need it the most. From admission to discharge, our goal is to coordinate and oversee your care to get you well and home to your family.

If you are a new patient, bring your medications on your first visit with your doctor. He or she will approve refills that you may need at that time.

If you are a current patient and you have a prescription that you need refilled, contact your pharmacy. If no refills remain, the pharmacy will contact your Intermountain care team. Effective August 1, 2021, only electronic refill requests will be accepted. We will no longer accept requests via fax. To help avoid delay with your refill request, please relay this information to your pharmacy.

If you want a new prescription, you must see your doctor.

For information about your pharmacy benefits, call your health plan.

Click here for our Notice of Privacy Practices.

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